FAQ

Frequently Asked Questions About Payment

• What payment methods are accepted?

  Accepted payment methods on vacuumcleanerbattery.com.au are: PayPal, credit card, and debit card. Usually, the settlement of e-checks and pending payments takes 3-4 business days.

• Do I need a PayPal account to pay?

  No. You can pay with a credit/debit card (Visa, MasterCard, American Express, and Discover) or eCheck – all without having a PayPal account. After being redirected to the PayPal site, click on the “Pay with a debit or credit card” tab.

• Is PayPal secure?

  Yes. PayPal uses SSL technology to protect your data. Additionally, if you send a payment through PayPal, the recipient will not receive sensitive financial information, such as your credit card number or bank account number. This means you don’t have to worry about paying people you don’t know. PayPal is designed from the ground up to be a safer way to send money online. Your financial information will not be sold or shared with any merchant or seller.

• Why was my credit card payment declined?

  All payment processing is handled by an independent, secure payment processor. vacuumcleanerbattery.com.au does not provide any payment information. Check the following information and contact your credit card issuer if the problem persists:

  1. Incorrect billing information
  2. Insufficient funds
  3. The card has been reported lost or stolen
  4. The card has expired
  5. The card has not been activated
  6. The card cannot be used to pay for goods/services in a situation where the cardholder is not present (online/internet)
  7. 3-D Secure (MasterCard SecureCode and Verified by Visa) has not been activated
  8. Credit limit has been reached

• Why is my payment status still “pending”?

  A payment made via e-check will be processed in PayPal after a few days. The status will be pending, and we will not ship your order until it has cleared.

Frequently Asked Questions About Shipping

• How long will it take for the item to reach me?

  Please note that business days, excluding Saturdays, Sundays, and holidays, are counted in terms of delivery time. To find out the specific delivery date, visit our shipping page.

• What should I do if my package never arrives?

  In most cases, your products will be delivered within the estimated delivery time. If the package still doesn’t arrive, contact our customer service via email or the submit a request option. We will get back to you shortly.

• Can I change my order after it has been processed?

  Generally, orders cannot be changed after they have been placed. However, if you contact us immediately after placing the order, we will try to accommodate the change. If the order has already been shipped, we cannot make any changes.

• How can I check the status of my order?

  We will usually send you a tracking number within the next few business days. If you have any questions, click here to contact us, and our customer service center will respond within 24 hours.

• What shipping method do you use?

  For more information, please visit the Shipping Page.

Frequently Asked Questions About Returns

• What is RMA?

  RMA stands for Return Merchandise Authorization. Customers wishing to return items must request an RMA. After RMA authorization, customers can return items by printing the return address on the label.

• What is the return process at vacuumcleanerbattery.com.au?

  Warranty items can be returned for a refund or exchange.
  To successfully apply for RMA, only 5 steps are required:

  1. Submit a Return RMA request at here
  2. Describe in detail why you want to return the item. For example, what is wrong with the item? Is it defective? A detailed description will help us resolve the issue beforehand.
  3. Send us a photo or video that better illustrates the issue.
  4. After returning the item, inform us of your expected choice. Would you like an exchange or a refund?
  5. Then click Apply, and the RMA will be successfully submitted. You will receive a response within 1-2 business days.

• Can I return products without requesting an RMA?

  Absolutely not. You must request an RMA regardless of which products you want to return, as we need to refund you or exchange products according to the received RMA number.

• Should I provide a tracking number after returning an item?

  Yes, tracking the returned product is necessary.
  Note: vacuumcleanerbattery.com.au is not responsible for missing returns, so a tracking number is required on your part.

• When can I receive a refund after returning an item?

  After RMA approval, you will receive an RMA with the return address within 1-2 business days. You can print the "Return Shipping Authorization" label with the return address and other information and attach it to the package for further processing of the refund or exchange.

Frequently Asked Questions About Batteries

• My new battery is not charging. Is it damaged?

  Usually NO. New batteries are delivered in a discharged state and should be fully charged before use. It is recommended to fully charge and discharge a new battery two to four times to allow it to reach its maximum rated capacity.
  It is generally recommended to charge overnight (about twelve hours). It is normal for the battery to heat up during charging and discharging.
  During the first charging, the device may indicate that charging is complete after just 10 or 15 minutes. This is a normal phenomenon with batteries. New batteries can be difficult to charge; they have never been fully charged or "broken in." Sometimes, the device's charger may stop charging the new battery before it is fully charged. If this happens, remove the battery from the device and then put it back in. The charging cycle should restart. This may happen several times during the first charging of the battery. Don't worry; this is completely normal.

• Recommendations and prohibitions for using the battery

  What to do with the battery:
  

  1. Fully charge/discharge the battery for 3 cycles before achieving the full capacity of the new battery.
  2. Fully discharge and then fully charge the battery every two to three weeks to check its condition.
  3. Run the device on battery power until it shuts down or a low battery warning appears. Then charge the battery according to the user manual.
  4. If the battery will not be used for a month or longer, remove it from the device and store it in a cool, dry, and clean place. Recharge the battery after the storage period.
  5. Ensure maximum battery performance by optimizing the device's power management features. Further instructions can be found in the manual.

  Battery precautions:
  

  1. Do not short-circuit. Short-circuiting can cause serious damage to the battery.
  2. Do not drop, hit, or otherwise abuse the battery, as this may expose the cell's contents, which are corrosive.
  3. Do not expose the battery to moisture or rain.
  4. Keep the battery away from fire or other sources of extreme heat. Do not incinerate. Exposing the battery to extremely high temperatures can cause an explosion.

• How to maximize battery performance?

  To maximize battery performance, you can take several steps:

  1. Avoid memory effect — keep the battery in good condition by fully charging it and then completely discharging it at least once every two to three weeks. An exception to this rule is Li-Ion batteries, which do not have a memory effect.
  2. Keep batteries clean — it's a good idea to clean dirty battery contacts with a cotton swab and alcohol. This helps maintain a good connection between the battery and the device.
  3. Exercise the battery — do not leave the battery in a dormant state for extended periods. It is recommended to use the battery at least once every two to three weeks. If the battery has not been used for a long time, follow the replacement procedure described above.
  4. Store the battery — if you do not plan to use the battery for a month or longer, store it in a clean, dry, and cool place, away from heat sources and metal objects. NiCad, NiMH, and Li-Ion batteries will self-discharge during storage; remember to charge the batteries before use.

• Your battery has a different voltage than mine, can I still use it?

  Different voltages listed on batteries can be compatible. For example, the voltages in the same pairs below are compatible:
  3.6V / 3.7V
  7.2V / 7.4V
  10.8V / 11.1V
  14.4V / 14.8V

• Your battery's capacity is different from mine, can I still use yours?

  Yes. The capacity of a battery does not affect its compatibility. A battery with a higher capacity will simply power the device longer before it needs to be recharged.
  In addition to capacity, it's important to check the dimensions and weight, as sometimes higher-capacity batteries can be larger, making them impractical for certain applications, even though they are compatible.

• How do I know this battery will fit my device?

  Each device listed on our website is linked exclusively to goods/products that are 100% compatible with that device.
  If you're still unsure which product is right, contact us and we'll be happy to help you.